Moyin case magnifies "danger" How online car-hailing can travel safer

  On the evening of February 3, at the Lanzhou Zhongchuan Airport Terminal, Yue Lingling (middle) and her family put their luggage into the trunk of the online car. Photo by Xinhua News Agency reporter Liu Gwan

  Recently, the Ministry of Transport, the Central Network Information Office, MIIT and other six departments jointly interviewed eight online ride-hailing and ride-hailing platform companies, including Didi Chuxing, Autonavi, and Hello Chuxing, with the aim of jointly creating a good environment for the standardized and healthy development of new transportation formats, protecting people’s lives and property safety and legitimate rights and interests, and better meeting people’s travel needs.

  According to the "Research Report on the Safe Development of Online Car-hailing in China" recently released by the Information Research Institute of the Ministry of Emergency Management, at least 1 in every 3 domestic taxi-hailing people use online car-hailing. There are more than 140 online car-hailing platforms that have obtained city operating licenses. The online car-hailing and ride-hailing industries have brought a lot of convenience to the public, but their safety and stability issues have also attracted extensive attention from all walks of life and the media. How can online car-hailing travel be safer? This newspaper conducted an interview on this.

  Online car-hailing safety is the bottom line

  At 3 a.m. on November 9, a stabbing incident occurred in Nanjing. The perpetrator and the victim were the driver and passenger of Didi Express. According to the recording in the car at the time of the incident, the passenger asked the driver to speed during the trip. After the driver refused, the two sides had an argument. The driver Liu stabbed the dagger he was carrying into the passenger’s right arm.

  Once the incident was reported, it triggered a heated debate on the safety and security of online car-hailing.

  Qingqing, a college student who often uses online ride-hailing platforms, said that although the passenger requirements in the incident were unreasonable, once such an incident came out, the ride-hailing platform was even more nervous. In addition, platform companies should have regulations prohibiting drivers from carrying controlled knives, but how to implement them is a problem.

  The driver manager of the online ride-hailing car said: "You can’t just blame the driver. In case of any accident, the driver also needs to protect himself." More netizens suggested that a single person would not dare to use the online ride-hailing car at night, for fear of accidents and accidents happening in the news.

  "There are thousands of roads, and safety comes first." Safety is the minimum limit for online car-hailing, and it has become the consensus of the public to ensure the safety of passengers and drivers.

  The Moine case amplifies the "danger"

  Xiong Bingwan, an associate professor at the School of Law of Renmin University of China, said in an interview with this newspaper that it is the public’s expectation to strengthen the implementation of the main responsibility of enterprises for safety production, and to institutionalize and standardize the effectiveness of safety rectification in light of the new development situation.

  Xiong Bingwan said that the public cannot exaggerate the danger of online car-hailing safety problems just because there are individual cases, but at the same time, it is necessary to strengthen supervision, promote the platform to provide good services, and improve the quality of travel. "As one of the organizations of transportation activities, the online car-hailing platform shall ensure the safety and quality of transportation practitioners and corresponding services. Article 16 of the Interim Measures for the Management of Online Booking Taxi Business Services jointly issued by the Ministry of Transport, MIIT and other seven ministries and commissions clearly stipulates that the online car-hailing platform company bears the responsibility of the carrier, shall ensure the safety of operation, and protect the legitimate rights and interests of passengers." In addition, the "E-commerce Law of the People’s Republic of China" and the detailed rules stipulated by various provinces and cities on the interim management measures of online car-hailing can be used as the legal basis

  Multi-platform "move" to ensure safety

  After 435 days of offline rectification, Didi Hitch has been launched for trial operation in 7 cities including Harbin and Taiyuan since November 20. Zhao Yunfeng, a professor at Shanghai University of Political Science and Law, said in an interview with this newspaper that the safeguard measures formulated by Didi Hitch for the re-launch can improve the comprehensive quality of drivers to a certain extent, and have a certain positive effect on improving the safety of Hitch. It is of great significance to join hands with the public security organs to conduct background checks on registered cars on the Didi platform Chengyuan Original.

  In addition, Meituan has set up a driver "safety hut" offline, and has developed and launched a "driver test" function, which can realize daily safety tests before leaving the car, regular centralized tests and other functions. Shouqi’s car-hailing mainly focuses on internal risk control, strengthens internal evaluation, and selects "Safety King", "Guardian King" and "Praise King" from among the country’s excellent drivers to play a leading role in demonstration.

  Regarding the existing measures on the online car-hailing platform, Xiong Bingwan said that whether it is safe access, the review of driver qualifications, or emergency contact measures, emergency call measures, and some safety reminders during driving, the overall progress of the online car-hailing platform company in recent years is worthy of recognition.

  For platform companies, Zhao Yunfeng proposed the following improvement directions. First of all, the review of drivers should be changed from formal review to substantive review. For example, the review of whether drivers have criminal records and whether there are complex interpersonal relationships can be increased, and the psychological test of drivers can be increased in a timely manner to effectively avoid the occurrence of online car-hailing problems caused by drivers’ own problems. In addition, online car-hailing platforms should improve the complaint handling mechanism as soon as possible, guide drivers and passengers to resolve disputes through reasonable and legal channels, and avoid the transformation of driver-passenger conflicts into crimes. (Yezi, Ren Yanyan)